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Reliability

Worst

Poor

Adequate

Good

Excellent

'Cost data in SI000s

Figure A: Performance measures and equivalent scores for selection of an automobile.

'Cost data in SI000s

Figure A: Performance measures and equivalent scores for selection of an automobile.

safety features like dual airbags or ABS, etc.) prior to making a firm decision.

All in all, if the decision maker has well delineated objectives, and can determine how specific kinds of performance contribute to those criteria, and finally, can measure those kinds of performance for each of the alterna tive courses of action, then the scoring model is a powerful and flexible tool. To the extent that criteria are not carefully defined, performance is not well linked to the criteria, and is carelessly or wrongly measured, the scoring model rests on a faulty foundation and is merely a convenient path to error.

Criteria and Weights
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