Further Research Needed

Two additional areas need immediate research consideration. The first needs to explore the notions of conflict resolution from the organizational as well as the individual viewpoint. Lawrence and Lorsch report that Forcing was an effective back-up mode to Confrontation from the organization's standpoint, because at least things were being done. Our data in two separate investigations indicate that this mode of conflict resolution is very unsatisfactory from the standpoint of the one forced, the "loser," and may also have dysfunctional consequences.

The second research area concerns the application of these principles of effective conflict resolution (Confrontation-Problem Solving, with their more specific attitudinal and skill components) in an attempt to arrive at more constructive use of disagreement. Preliminary results from an experiment simulating conflict situations using role playing suggest that knowledge of these principles and some limited practice in their use increases one's ability to use differences constructively in obtaining a quality solution, and decreases the tendency to engage in "limited war" (Burke, 1969b).

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Project Management Made Easy

Project Management Made Easy

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