The company conducted a number of post audits of the impact of the robot welding process on shop operation. They were uniformly favorable in that the robot quality was not only higher than the human operator but was also more consistent. From a marketing and sales perspective, however, only three or four general customer tours visited the robot-welding operation. Reportedly no customers or prospective customers requested or were given direct experience with the robot welding process.
As of lune 1983 the welding robots were being used solely on new business with none of the existing welders replaced by the technology. Management's objective was to have some 80 percent of Cincinnati Milacron's welding operations performed by robot in the future.
In general, management was extremely pleased with the installation and operation of the robot welding process. Problems arose with the initial installation but these were viewed as minor compared to the improvement in the welding operation.
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