Two related themes run through these characteristics, one dealing with attitudes, and the other with skills (interpersonal, problem solving) of the individuals involved. As the research of Maier and his associates has shown, differences and disagreements need not lead to dissatisfaction and unpleasant experiences but rather can lead to innovation and creativity. One of the critical variables was found to be the leader's attitudes toward disagreement. The person with different ideas, especially if he or she is a subordinate, can be seen as a problem employee and troublemaker or as an innovator, depending on the leader's attitude. There are some people that go through life attempting to sell their ideas, to get others to do things they do not want to do. They set up a series of win-lose situations, and attempt to emerge victorious. Many of these people are able to accomplish their ends. There are others who are more concerned with the quality and effectiveness of their operations, and who, with creative solutions to problems, are genuinely open-minded and able and willing to learn from others (and to teach others), in a collaborative relationship.
The interpersonal skills are related to the development of a "helping relationship" and include among other things, mutual trust and respect, candid communication, and awareness of the needs of others. The problem solving skills center around locating and stating the problem, seeking alternatives, exploring and testing alternatives, and selecting the best alternative. Knowledge and insight gained through experience with the benefits of problem solving and the dysfunctional effects of other strategies would be valuable in developing interpersonal skills.
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What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.