Metrics Reporting Process

Project measurements that have been collected during project execution are compiled into a report used to validate whether customer expectations were satisfied and that expected benefits have been or will be achieved. Table 13-2a lists the templates used during this process. Figure 13-2 shows the process flow diagram, Table 13-2b shows the process step description, and Table 13-2c contains the RRAA matrix.

Table 13-1a. Templates/Tools—Post Project Review

ID Template Name When Used

4.1 Post Project Survey Level 3-4-5

4.2 Post Project Review Report Level 3-4-5

Figure 13-1. Post Project Review Process

Web-Based Survey

PPR Template

Figure 13-1. Post Project Review Process

Web-Based Survey

PPR Template

CD CD

CD CD

Table 13-lb. Process Step Description: Post Project Review Process

Step

Step Definition

RoleCs)

Activity Definition

1

Prepare Post Project Survey

PMCoE

The generic survey instrument is modified to suit the project. The survey is posted to

the PMCoE Web site.

2

Announce Post Project

PMCoE

Project participants are invited to complete the survey within a stated period of time

Survey

and are informed of its location on the PMCoE Web site.

3

Compile Survey Results

PMCoE

The survey responses are compiled and analyzed.

4

Prepare Post Project Review

PMCoE

The results are documented in a Post Project Review Report utilizing a report template

Report

whose format and table of contents has been standardized.

5

Hold Post Project Review

PMCoE

The PMCoE schedules and facilitates a post project review meeting, which includes

Meeting

members of the project team and the steering team.

6

Document Lessons Learned

PMCoE

The PMCoE documents lessons learned utilizing a standard template.

7

Update Project Knowledge

PMCoE

The PMCoE enters only unique lessons learned into the project knowledge database

Database

and files the project lessons learned document with the rest of the project

documents. These are archived for future reference.

8

Proceed with Process

PMCoE

Lessons learned are evaluated to determine if current processes need to be revised to

Improvement Procedures

incorporate recommended improvements, in which case the proper procedures are

followed.

Table 13-lc. RRAA Matrix: Post Project Review Process

Role

Responsibility

Accountability

Authority

PMCoE

Project Team Members

Steering Team Members

Project Stakeholders

Project Suppliers

Prepares, analyzes, interprets, and distributes the post project survey responses in the form of a report.

Updates the project knowledge database with new, unique project lessons learned.

Complete the post project review survey and attend the follow-up meeting.

Complete the post project review survey and attend the follow-up meeting.

Complete the post project review survey and attend the follow-up meeting.

Complete the post project review survey.

Holds a post project review meeting and presents a report and lessons learned.

Complete the survey within the time allotted and provide honest responses. Participate in the lessons learned discussion.

Complete the survey within the time allotted and provide honest responses. Participate in the lessons learned discussion.

Complete the survey within the time allotted and provide honest responses. Participate in the lessons learned discussion.

Complete the survey within the time allotted and provide honest responses.

Presents an objective evaluation of the project from the perspective of the survey responses.

Make recommendations for process improvements.

Make recommendations for process improvements.

Make recommendations for process improvements.

Offer recommendations for process improvements from the supplier's perspective.

Table 13-2a. Templates/Tools—Metrics Reporting

ID Template Name When Used

4.3 Project Metrics Report Level 4-5

Figure 13-2. Metrics Reporting Process

Metrics Tracking Reports

Metrics Report Template

Summarize

Analyze

Prepare

Review

Metrics

—»

Measurements

—►

Metrics

—►

Metrics

_^

Tracking

Results

Report (4.3)

Report

Reports (3.8)

^ -i

Add to Lessons Learned Database

Add to Lessons Learned Database o

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