Project Communications Management

Project Communications Management includes the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information. Project managers spend the majority of their time communicating with team members and other project stakeholders, whether they are internal (at all organizational levels) or external to the organization. Effective communication creates a bridge between diverse stakeholders involved in a project, connecting various cultural and organizational backgrounds, different levels of expertise, and various perspectives and interests in the project execution or outcome.

Figure 10-1 provides an overview of the Project Communications Management processes which include the following:

10.1 Identify Stakeholders—The process of identifying all people or organizations impacted by the project, and documenting relevant information regarding their interests, involvement, and impact on project success.

10.2 Plan Communications—The process of determining the project stakeholder information needs and defining a communication approach.

10.3 Distribute Information—The process of making relevant information available to project stakeholders as planned.

10.4 Manage Stakeholder Expectations—The process of communicating and working with stakeholders to meet their needs and addressing issues as they occur.

10.5 Report Performance—The process of collecting and distributing performance information, including status reports, progress measurements, and forecasts.

Project Communications Management Overview

10.1 Identify Stakeholders

.1 Inputs

.1 Project charter .2 Procurement documents .3 Enterprise environmental factors

.4 Organizational process assets

.2 Tools & Techniques .1 Stakeholder analysis .2 Expert judgment

.3 Outputs

.1 Stakeholder register .2 Stakeholder management strategy

10.4 Manage Stakeholder Expectations

10.2 Plan C ommunic ati on s

.1 Inputs

.1 Stakeholder register .2 Stakeholder management strategy .3 Enterprise environmental factors

.4 Organizational process assets

.2 Tools & Techniques

.1 Communication requirements analysis .2 Communication technology .3 Communication models .4 Communication methods

.3 Outputs

.1 Communications management plan

.2 Project document updates

10.3 Distribute Information

.1 Inputs

.1 Project management plan .2 Performance reports .3 Organizational process assets

.2 Tools & Techniques

.1 Communication methods .2 Information distribution tools

.3 Outputs

.1 Organizational process assets updates

.1 Inputs

.1 Stakeholder register .2 Stakeholder management strategy .3 Project management plan .4 Issue log .5 Change log

.6 Organizational process assets

.2 Tools & Techniques

.1 Communication methods .2 Interpersonal skills .3 Management skills

.3 Outputs

.1 Organizational process assets updates .2 Change requests .3 Project management plan updates .4 Project document updates

10.S Äeport Performance

.1 Inputs

.1 Project management plan .2 Work performance information .3 Work performance measurements .4 Budget forecasts .5 Organizational process assets

.2 Tools & Techniques .1 Variance analysis .2 Forecasting methods .3 Communication methods .4 Reporting systems

.3 Outputs

.1 Performance reports .2 Organizational process assets updates .3 Change requests

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Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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