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Table of Contents Index

Quality Software Project Management

By Robert T. Futrell, Donald F. Shafer, Linda I. Safer

Publisher: Prentice Hall PTR Pub Date: January 24, 2002 ISBN: 0-13-091297-2 Pages: 1677

Drawing on best practices identified at the Software Quality Institute and embodied in bodies of knowledge from the Project Management Institute, the American Society of Quality, IEEE, and the Software Engineering Institute, Quality Software Project Management teaches 34 critical skills that allow any manager to minimize costs, risks, and time-to-market. Written by leading practitioners Robert T. Futrell, Donald F. Shafer, and Linda I. Shafer, it addresses the entire project lifecycle, covering process, project, and people. It contains extensive practical resources-including downloadable checklists, templates, and forms.

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Table of Contents Index

Quality Software Project Management

By Robert T. Futrell, Donald F. Shafer, Linda I. Safer

Publisher: Prentice Hall PTR Pub Date: January 24, 2002 ISBN: 0-13-091297-2 Pages: 1677

Copyright

Software Quality Institute Series

Titles in the Software Quality Institute Series

Foreword

Preface

Using the Guide as a Course Text Acknowledgements Chapter 1. Introduction Introduction to the 34 Competencies Surveying the Foundations Some Other Useful Definitions Product Development Technigues Project Management Skills Summary

Problems for Review Endnotes Chapter 2. A Case in Point Background Information on the Chinese Railway System

Railroad Building in Chinad

Chinese Business Environment Project Description

A Final Note: Potential Market for Software Web Pages for Further Information Endnotes

Chapter 3. Process Overview Key Chapter 3 Points

Where We Are in the Product Development Life Cycle Chapter 3 Relation to the 34 Competencies Learning Objectives for Chapter 3 SEI CMM Level 3 Is the Defined Level IEEE 1074?Process Map for Software Life Cycle Process Customized Software Development Process Software Project Management Organization Life Cycle Summary

Problems for Review Visit the Case Study References

Web Pages for Further Information Endnotes

Chapter 4. Selecting Software Development Life Cycles Where We Are in the Product Development Life Cycle Chapter 4 Relation to the 34 Competencies Learning Objectives for Chapter 4 What Is a Software Development Life Cycle? Why Are Software Development Life Cycles Important?

Selection and Tailoring of Software Development Life Cycles Is a Quality Objective The SEI CMM and the Life Cycle

International Organization for Standardization (ISOVIEC 12207

Software Development Life Cycle Models

Selecting an Appropriate Software Development Life Cycle Model

Customizing the Life Cycle Model

Summary

Problems for Review Visit the Case Study References

Web Pages for Further Information Endnotes

Chapter 5. Managing Domain Processes Where We Are in the Product Development Life Cycle Chapter 5 Relation to the 34 Competencies Learning Objectives for Chapter 5 Defining the Process Domain Project Selection Models Project Portfolio Management Understanding Financial Processes Summary

Problems for Review Visit the Case Study Web Pages for Further Information

Endnotes Chapter 6. Selecting a Project Team Where We Are in the Product Development Life Cycle Chapter 6 Relation to the 34 Competencies Learning Objectives for Chapter 6 Selecting a Project Team The Whole Is the Sum of the Parts Parts Need to Work Together Working Together Reguires a Framework Providing the Total Solution Summary

Problems for Review

Visit the Case Study

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 7. Defining the Goal and Scope of the Software Project Where We Are in the Product Development Life Cycle Chapter 7 Relation to the 34 Competencies Learning Objectives for Chapter 7 Project Planning What Is "The Goal"? What Is the Scope of Work? Project Charter

The Software Project Management Plan Summary

Problems for Review

Visit the Case Study

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 8. Creating the Work Breakdown Structure Where We Are in the Product Development Life Cycle Chapter 8 Relation to the 34 Competencies Learning Objectives for Chapter 8 What Is a Work Breakdown Structure? Approaches to Building a WBS Defining Project Milestones Creating Work Packages Building a WBS for Software Summary

Problems for Review Visit the Case Study Suggested Readings Web Pages for Further Information

Chapter 9. Identifying the Tasks and Activities Where We Are in the Product Development Life Cycle Chapter 9 Relation to the 34 Competencies Learning Objectives for Chapter 9 Characteristics of Tasks and Activities The Activity ID Process Summary

Problems for Review Visit the Case Study References

Web Pages for Further Information Chapter 10. Software Size and Reuse Estimating Where We Are in the Product Development Life Cycle Chapter 10 Relation to the 34 Competencies Learning Objectives for Chapter 10 The SEI CMM and Estimating Problems and Risks with Estimating Software Size Getting Started with Software Sizing: Estimating Begins with Planning The Effects of Reuse on Software Size Summary

Problems for Review

Visit the Case Study

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 11. Estimating Duration and Cost Where We Are in the Product Development Life Cycle Chapter 11 Relation to the 34 Competencies Learning Objectives for Chapter 11 The SEI CMM and Estimating Effort Measures The Steps in Estimating COCOMO: A Regression Model COCOMO II

SLIM: A Mathematical Model Summary

Problems for Review Visit the Case Study References Suggested Readings Web Pages for Further Information Endnotes Chapter 12. Assigning Resources Where We Are in the Product Development Life Cycle Chapter 12 Relation to the 34 Competencies

Learning Objectives for Chapter 12 Organizational Planning

Identifying and Documenting the Project Roles and Skills Needed

Assigning Responsibilities to Individuals

Establishing Reporting Relationships

Project Management Resource Activities During Execution

Summary

Problems for Review Visit the Case Study Suggested Readings Web Pages for Further Information Chapter 13. Choosing an Organizational Form Where We Are in the Product Development Life Cycle Chapter 13 Relation to the 34 Competencies Learning Objectives for Chapter 13 What Is an Organization? Characteristics of an Organization Organizational Structures Implementing an Organizational Structure Summary

Problems for Review

Visit the Case Study

References

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 14. Considering Dependencies Where We Are in the Product Development Life Cycle Chapter 14 Relation to the 34 Competencies Learning Objectives for Chapter 14 What Are Dependencies? Types of Software Development Dependencies Brainstorming Dependencies and Activities Summary

Problems for Review Visit the Case Study Suggested Readings Web Pages for Further Information Chapter 15. Scheduling the Work Where We Are in the Product Development Life Cycle Chapter 15 Relation to the 34 Competencies Learning Objectives for Chapter 15 Why Schedule?

The Uncertainty of Scheduling the Future Scheduling Fundamentals

PERT and CPM Scheduling

Leveling Resource Assignments

Map the Schedule to a Real Calendar

Critical Chain Scheduling

Complete Process for Building a Real Schedule

Summary

Problems for Review

Visit the Case Study

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 16. Eliciting Reguirements Where We Are in the Product Development Life Cycle Chapter 16 Relation to the 34 Competencies Learning Objectives for Chapter 16 Background for Reguirements Management Reguirements Management and the SEI CMM Critical Success Factors as Applied to Software Reguirements What Is a Software Reguirement? What Makes a "Good" Software Reguirement? Reguirements Elicitation Methods Guidelines for Writing Quality Reguirements Challenges in Eliciting Reguirements Reguirements and Quality Function Deployment Summary

Problems for Review

Visit the Case Study

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 17. Developing the Software Reguirements Specification Where We Are in the Product Development Life Cycle Chapter 17 Relation to the 34 Competencies Learning Objectives for Chapter 17 Questions the SRS Answers for a Project Benefits of an SRS Building the SRS Evaluating the Project SRS Degree of Stability Degree of Necessity Verifiability Modifiability Traceability Some Final Hints Summary

Problems for Review Visit the Case Study References

Web Pages for Further Information Endnotes

Chapter 18. Determining Project Risks Where We Are in the Product Development Life Cycle Chapter 18 Relation to the 34 Competencies Learning Objectives for Chapter 18 What Is Risk Management? Risk Management Models Project Risk and the SEI Identifying Risks Analyzing and Quantifying Risks Developing and Controlling Risks Risk Categories

Steps in Developing a Risk Management Plan Summary

Problems for Review

Visit the Case Study

Web Pages for Further Information

Risk Management Tools

References

Endnotes

Chapter 19. Introduction to Software Engineering Where We Are in the Product Development Life Cycle Chapter 19 Relation to the 34 Competencies Learning Objectives for Chapter 19 Software. Engineering, and Software Engineering Software Engineering Body of Knowledge SWEBOK and the SEI CMM

SWEBOK and the 34 Software Project Management Competencies

SWEBOK and Quality Software Project Management

Summary

Problems for Review Visit the Case Study Web Pages for Further Information Suggested Readings Endnotes Chapter 20. Reliability Where We Are in the Product Development Life Cycle Chapter 20 Relation to the 34 Competencies Learning Objectives for Chapter 20 Software Reliability Terminology Fault Forecasting

Fault Prevention Fault Removal Fault Tolerance Reliability Tools Software Reliability Plan Summary

Problems for Review Visit the Case Study Standards

Web Pages for Further Information Tools

Suggested Readings Endnotes Chapter 21. Software Metrics Where We Are in the Software Life Cycle Chapter 21 Relation to the 34 Competencies Learning Objectives for Chapter 21 What Is a Metric?

The Importance of Metrics to Software Projects

Metrics and the SEI CMM

SEI CMM Level 2: Repeatable

SEI CMM Level 3: Defined

SEI CMM Level 4: Managed

Useful Metrics

The Basili Goal/Question/Metric Paradigm A "Basic Metrics" Starter Set Measuring Aspects of Software Quality The Metrics Plan Summary

Problems for Review

Visit the Case Study

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 22. Analysis and Design Methods Where We Are in the Product Development Life Cycle Chapter 22 Relation to the 34 Competencies Learning Objectives for Chapter 22 Analysis and Design and the SEI CMM Structured Analysis/Structured Design (SA/SD) Object-Oriented Analysis/Object-Oriented Design (OOA/OOD) Summary

Problems for Review Visit the Case Study Suggested Readings

Web Pages for Further Information Endnotes

Chapter 23. Validation and Verification Reviews. Inspections, and Walkthroughs Testing

Where We Are in the Product Development Life Cycle Chapter 23 Relation to the 34 Competencies Learning Objectives for Chapter 23 Static Testing: Reviews Dynamic Testing

Directed Flow Graph: McCabe Cyclomatic Complexity Analysis User Acceptance and Usability Testing The Ideal Test Coverage

Dynamic Testing: Measurement. Reporting, and Decision Making Object-Oriented Testing Summary of Dynamic Testing Summary

Problems for Review Visit the Case Study Suggested Readings Web Pages for Further Information Endnotes Chapter 24. Use of Tools Where We Are in the Product Development Life Cycle Learning Objectives for Chapter 24 Software Reguirements Tools Software Design Tools Software Construction Tools Software Testing Tools Software Maintenance Tools

Software Configuration Management Tools?CMM Level 2 and Above

Software Engineering Life Cycle Process Tools

Software Engineering Process Tools

Software Quality Tools

Software Engineering Management Tools

Infrastructure Support Tools

Miscellaneous Tools Issues

Minimal Tool Sets

Summary

Problems for Review Visit the Case Study Tools

Web Pages for Further Information

References

Endnotes

Chapter 25. Project Tracking and Control Where We Are in the Product Development Life Cycle Chapter 25 Relation to the 34 Competencies Learning Objectives for Chapter 25 Control Systems Scope Management Schedule Management Cost Management Quality Management Progress Management Risk Management Summary

Problems for Review Visit the Case Study Suggested Readings Web Pages for Further Information Chapter 26. Continuous Process Improvement Where We Are in the Product Development Life Cycle Chapter 26 Relation to the 34 Competencies Learning Objectives for Chapter 26 Maturity Level Process Characteristics Waste in the Software Development Organization Six-Step Software Development Process Improvement Model Applying the Software Development Process Improvement Model Summary

Problems for Review Visit the Case Study Tools

Web Pages for Further Information Suggested Readings Endnotes Chapter 27. Project Termination Where We Are in the Product Development Life Cycle Chapter 27 Relation to the 34 Competencies Learning Objectives for Chapter 27 Why Terminate? Types of Termination What to Do upon Project Termination Termination Process Summary

Problems for Review

Visit the Case Study

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 28. Post-Performance Analysis Where We Are in the Product Development Life Cycle Chapter 28 Relation to the 34 Competencies Learning Objectives for Chapter 28 What's in a Name? How to Conduct a PPA Summary

Problems for Review

Visit the Case Study

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 29. Reporting and Communicating Where We Are in the Product Development Life Cycle Chapter 29 Relation to the 34 Competencies Learning Objectives for Chapter 29 Effective Communication Communication Technigues Communicating with Teams

Communication and Motivation Skills of a Software Project Manager

Behavioral Theory and Motivation

Project Manager Behavior That Motivates

Communicating in Meetings

Communicating via Negotiation

Negotiating and Culture

Communicating via Visual Expression of Information

Reporting Project Status

Communications Management Plan Template

Baseline Plans

Project Reporting

Summary

Problems for Review

Visit the Case Study

Suggested Readings

Web Pages for Further Information

Endnotes

Chapter 30. Software Quality Assurance Where We Are in the Product Development Life Cycle Chapter 30 Relation to the 34 Competencies Learning Objectives for Chapter 30 Building the Software Quality Assurance Plan Ensuring the SQAP Summary

Problems for Review Visit the Case Study

References

Web Pages for Further Information Chapter 31. Software Configuration Management What Is Software Configuration Management? Why Is SCM Important? Who Is Involved in SCM?

How Can Software Configuration Be Implemented in Your Organization?

Where We Are in the Product Development Life Cycle

Chapter 31 Relation to the 34 Competencies

Learning Objectives for Chapter 31

SCM Principles

The Four Basic Reguirements for an SCM System Planning and Organizing for SCM SCM Tools

Benefits of SCM Process and Tools Some Problems with Software Summary

Problems for Review Visit the Case Study References

Web Pages for Further Information Endnotes Chapter 32. Legal Issues in Software Where We Are in the Product Development Life Cycle Chapter 32 Relation to the 34 Competencies Learning Objectives for Chapter 32 Product Development Technigues Project Management Skills People Management Skills Legal Risk Issues Summary

Problems for Review Visit the Case Study Web Pages for Further Information Suggested Readings Chapter 33. Summary Product Development Technigues Project Management Skills People Management Skills Visit the Case Study Appendix A. Supporting Organizations Appendix A Relation to the 34 Competencies Key Appendix A Points

Organizations Supporting Software Development Project Management State and Local Quality Organizations and Awards

Visit the Case Study Web Pages for Further Information Appendix B. Real World Projects Case 1 : Managing a Portfolio of Client Projects Hardware Tester Company Projects

Case 2: COTS Software Selection for Information Technology Systems Case 3: Legacy Software Re-engineering Problems for Review Visit the Case Study Appendix C. Creating the Business Plan The Technology Business Plan as the Company's Meta-Plan What Is the Technology Business Plan? Why Build a Technology Business Plan? Technology Business Plan Contents

Making the Business Case Cost Benefit Analysis in a Technology Business Plan Problems for Review Visit the Case Study Web Pages for Further Information Appendix D. Understanding Systems Engineering Where We Are in the Project Management Life Cycle Learning Objectives for Appendix D Classical Systems Engineering Model Reguirements Engineering Types of Product Systems Problems for Review Visit the Case Study References

Web Pages for Further Information Tools

Appendix E. Distance Project Management Where We Are in the Product Development Life Cycle Learning Objectives for Appendix E Managing Distance Pro¡ects?Communications Managing Distance Projects?Remote Teambuilding Managing Distance Proiects?Tools A Case in Point?Quorus?

Ten Commandments of Managing a Remote Project Team

Problems for Review

Visit the Case Study

Web Pages for Further Information

Endnotes

Appendix F. Project Artifact Templates Where We Are in the Product Development Life Cycle Learning Objectives for Appendix F Software Project Management Plan (SPMP)

Software Requirements Specification (SRS) Project Risk Management Plan Software Test Plan

Software Configuration Management Plan (SCMP) References

Web Pages for Further Information Appendix G. Joint Application Design in Use What the Team Did Right What the Team Would Change Next Time JAP Team Documents Final JAP Documents Glossary Quality Engineering Glossaries Software Engineering Glossaries Project Management Glossaries

Quality Software Project Management Practitioner's Glossary Bibliography Print Bibliography Web Pages for Further Information Index

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