Kahler Process Communication Model

The Kahler Process Communication Model (PCM) is a six-part description based on transactional analysis, which analyzes personalities by observing how one conducts transactions with others (their "miniscripts"). It is administered and interpreted by formally trained professionals enabling you to understand, motivate, and communicate more effectively with others on a project team. PCM has profiled more than a half-million people in 20 different countries, and is used by NASA to evaluate astronaut candidates.^ The six personality types identified in PCM are described in Table 6-4.

Table 6-3. Keirsey Temperament Sorter

Keirsey's Type (with MBTI Labels)


Guardians, SJs

Concrete in communicating

Supervisors (ESTJ)

Cooperative in implementing goals;

Inspectors (ISTJ)

can become highly skilled in logistics

Providers (ESFJ)

Protectors (ISFJ)

Artisans, SPs

Concrete in communicating

Promoters (ESTP)

Utilitarian in implementing goals;

Crafters (ISTP)

can become highly skilled intactical variation

Performers (ESFP)

Composers (ISFP)

Idealists, NFs

Abstract in communicating

Teachers (ENFJ)

Cooperative in implementing goals;

Counselors (INFJ)

can become highly skilled indiplomatic integration

Champions (ENFP)

Healers (INFP)

Rationals, NTs

Abstract in communicating

Field Marshals (ENTJ)

Utilitarian in implementing goals;

Masterminds (INTJ)

can become highly skilled instrategic analysis

Inventors (ENTP)

Architects (INTP)

Table 6-4. Kahler Process Communication Model (PCM)

PCM Type



Imaginative, reflective, calm, introspective, directable Motivated into action by things and people


Logical, responsible, organized, time-oriented Perceptions through logic, things


Warm, sensitive, compassionate, kind, empathetic, nurturing Perceptions through feelings and emotions


Spontaneous, creative, playful, expressive, energetic Reactions through likes and dislikes


Dedicated, observant, conscientious, tenacious Evaluates through opinions


Adaptable, persuasive, charming, resourceful Action-oriented

A key feature of this model is that it accounts for a person's changes in apparent personality over the course of his lifetime. These phase shifts are important for a team leader to identify because they may be misinterpreted as a Dr. Jekyll—Mr. Hyde transformation. The PCM

model requires a full-day class from a trained professional to understand and apply it effectively.^

Non-Jungian sources for personality models are the Enneagram,^' ^^ and Richard Bandler's Neuro-Linguistic Programming (NLP)A^

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Project Management Made Easy

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