Defining the Process Domain

Domain processes are the interrelated activities that are specific to the functioning of the organization for which a software project is developed. The first step is to determine the domain in which the product will eventually be used. For all domain analysis, the critical point of view is that of the ultimate end-user. Valid analyses and evaluations of options must be done from this view. If there is no "real" customer available, then we must rely on a secondary "voice of the customer." This is usually someone from the marketing organization. Even when a matrix is viewed from the "developer's" perspective, the customer is ever present.

The measure of quality for a software project is based on how well the software solves specific domain-related problems. For the software customer, the view is from his business domain, not that of a computer scientist or software engineer. For this reason, to deliver quality software, the project manager must understand the domain for which the software solves specific needs. For software product development, there are six classes of product domains:

1. Consumer

2. Business

3. Industrial

4. Real-time

5. Really timely

6. Scientific

Individuals buy consumer products for personal use. This use could be at home, while traveling, or at work. The key here is that the consumer market is a mass market and is usually addressing a price-sensitive purchaser. Examples of consumer products utilizing software are cellular phones, automobiles, televisions, personal computers, and personal digital assistants.

The majority of software products are targeted at the business product domain. Here the key is providing a cost-effective product to the business customer that will improve overall business profits. These products are usually expensive compared to consumer products and have maintenance, service, and installation services available as a necessary part of the product. Examples of these types of products are database tools such as Oracle™, enterprise resource planning products such as PeopleSoft™, development tool suites such as WebSphere™ and VisualAge™, and operating systems such as Solaris™.

Industrial products are a specific subclass of business products. These are software tools that are purchased for the specific purposes of machine automation, factory automation and integration, and embedded control software. These are special-purpose and usually focused on a specific industry such as automotive, food processing, and semiconductor fabrication. This domain has the highest percentage of product customization and integration with legacy systems. Examples of these products are factory automation software from FactoryWorks™, embedded development systems from Wnd River, and process modeling tools such as Hewlett-Packard's Vee™.

Real-time products are used to control processes that have a defined and finite time budget. Real-time systems are used for data collection of events that last less than a microsecond. Real-time products control embedded medical devices such as pacemakers, where information must literally be processed between heartbeats. These products also work in the interface between the collection of analog data such as voice or music and its conversion to digital data that can be stored on a magnetic disk or CD-ROM. All real-time software is written specifically for the target hardware on which it executes.

Really timely, as opposed to real-time, software products must execute within a time budget that does not irritate the end user. Examples of this are the software that runs ATM machines and does credit card verification while ordering over the Internet. Most really timely software products are a part of either business or industrial software products. They are broken out as a subclass because of the potential for causing customer irritability if they do not function effectively.

Scientific products simulate real-world activities using mathematics. Real-world objects are turned into mathematical models. Executing formulas simulates the actions of the real-world objects. For example, some of an airplane's flight characteristics can be simulated in the computer. Rivers, lakes, and mountains can be simulated. Virtually any object with known characteristics can be modeled and simulated. Simulations use enormous calculations and often require supercomputer speed. As personal computers become more powerful, more laboratory experiments will be converted into computer models that can be interactively examined by students without the risk and cost of the actual experiments. Members of this product domain are Matlib™ for large mathematical formula development, Analytica™ for developing large-scale business models, and Expert Choice for developing large-scale decision support systems. Scientific software products are usually special-purpose tool kits for problem solving.

The question now arises, "What about the government market?" For the six classes of software product domains as defined, all of them could be "government" customers. Where the separation of government from private customers comes into play is in the areas of business plans, legal concerns, contracting, and risk analysis.

Four classes of product systems look at ways that the software product will be built and delivered from the developer's perspective. These four have different product development plans and life cycles. Although all product development is an iterative process, in the real business world there is usually an existing product portfolio. During the conceptual stage, the project manager will have worked on the product concept and selected a preliminary life cycle. That earlier work influences the selection of one or more of these product system classes:

1. New software product

2. Re-engineering of existing product

3. Component integration

4. Heroic maintenance

A new software product starts with a set of requirements and moves through its development life cycle to delivery. It will use some sort of development tools and possibly object libraries, where appropriate. This is building a truly new software product for taking advantage of a new technology such as the Internet or using a new set of programming tools such as Java. It may also be a new market opportunity because of changes in government regulations such as telecommunications or banking deregulation.

Re-engineering existing product is simply that. This product already exists in a form that may use outmoded software technology or be hosted on obsolete hardware. An example would be a DOS-based data collection system that would be re-engineered to run on Linux.

Taking available commercial-off-the-shelf (COTS) products and integrating them into a product is component integration. An example of this type of product is taking an available embedded database tool along with a script-generation tool and a graphical user interface (GUI) generator to produce a new product that is used for integrating factory equipment into the overall manufacturing execution system.

Heroic maintenance occurs when a company wants to wring the last bit of revenue out of an existing software product that has been passed over for re-engineering. Software product companies take great care in the management and timing of the releases of new capabilities within their product portfolios. When completely new products or massively re-engineered products are released, there is always a potential to cannibalize existing customer sales instead of having new customers buy the new product. Timing decisions may result in the delay of the newest product and the release of the old product with heroic work done to dress it up in new clothes. An example of this is once again our DOS system: Instead of re-engineering the entire system, the command-line interface was replaced with a pseudo-GUI. This is known in the software industry as "same dog, new collar!"

The first matrix to be developed by the project manager involves identifying the product domain type, illustrated in Figure 5-3. This product domain type resides at the intersection of the six product domain classes and the product type classes. A software product can be defined to exist in multiple cells on this matrix. For example, suppose that there is a new, Web-based software product for registering personal DVD movies in a trading club in which points are earned to borrow (or a small fee is paid, if points are insufficient). This product would "live" in the consumer and really timely product domain classes as both a new software product and component integration. Although the concept of the product is new and new software would be developed, there are many libraries of components available for use. This example is represented in the matrix with an X in the relevant cell.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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