Case Study Billing System Conversion Project Part Identify Risks

After meeting with several stakeholders on the Billing System Conversion project, you have learned the following r 1. There are rumors that the CEO may be replaced and along with him, your project sponsor, the CFO. 2. The new hardware and software for the IT infrastructure is working well and has plenty of capacity to add the new billing system, but an update to the operating system software coming out in a few months could be even better. ,-v 3. The head of the billing department has been...

Exercise Create a Project Schedule and Critical Path Analysis

During this exercise, you will create a project schedule using two of the main graphical displays for projects-the Gantt chart and the PERT (arrow) chart. The Gantt chart, including the project tasks, has been provided for your use in drawing the horizontal lines to identify the start and end date of all listed tasks. The next step is to identify the milestones of each phase of the project along with an associated deliverable and its entry and exit criteria. You will then study the list of...

Vendor Selection

Assessment methods are described in Table 3-21. Provide written questions to vendors about their capabilities and their processes Sample vendors' systems, work processes, and related products or projects to assess capabilities confirm survey responses Assess whether key players know what their prescribed systems and processes say they should be doing and how they intend to meet your requirements Examine previous projects either separately or as part of an audit determine the quality of work and...

Scenario Informal Drivers

A division manager in the accounting department has initiated a request to provide major enhancements to a new system being used by his employees. You meet with the user representative, who says that she has had difficulty coming up with reasons to enhance the system. She has not been able to identify where the system is falling short on performance and functionality but believes that the enhancements give the system more features and make it look more robust. In a meeting with the project team...

Scenario Address Concerns and ReEstablish Credibility

Your team has been working diligently on a sales force automation (SFA) system that will mechanize and integrate critical sales process functions. This project has been recognized as being a catalyst in driving top-line revenue growth by leveraging best-in-class technology and processes. This system will allow the salesperson the capability to use one transaction and one login and passcode to access multiple business systems where data resides, such as pricing, customer account information,...

Effect of Project Factors on Estimating

The importance of a requirements definition and task familiarity was covered earlier. Table 3-11 elaborates and expands on those issues and shows how they relate to effort, time, and cost estimates. Determined at high level by comparison to other projects Influenced by resource skill levels, expense, and availability If flexible, can agree to lengthen project if it reduces cost or improves quality If fixed, may increase costs or decrease quality Can be a fixed amount or can be built to meet...

Change Control Activities

Change control includes the following activities Identifying and evaluating necessary changes Evaluating the impact of changes on scope, schedule, and budget Notifying the appropriate parties of the changes and their impact Documenting and implementing accepted changes Rejecting unacceptable changes Documenting unacceptable changes Reforecasting the scope, schedule, and budget based changes Identify and Evaluate Necessary Changes C As part of an overall change control process, change requests...

Exercise Develop a Budget and Describe Budget Tracking Method

During this exercise, you will create a bottom-up training budget for the Billing System Conversion project. You will discuss the trade-off between completing the project on time versus increased project costs. You will also describe a system to track your budget, the data to collect, and the reports to generate. Refer to Case Study 1 (Parts 1 through 3). A complete copy of the case studies is provided in Appendix C. Suggested solutions to this exercise are provided in Appendix B. TIME This...

Business Need Definition

Projects must be consistent with an organization's long-term goals. All projects are business projects and should have a business rationale from the outset. Business needs are typically measured by profits, return on investment, new business, and an increase in enterprise income. This focus on financial measures is not always sufficient to determine whether the project will deliver value. Business requirements are identified and defined to answer such questions as the following Do our projects...

Exercise Risk Assessment

Refer to Case Study 1 (Parts 1 and 2). A complete copy of the case studies is provided in Appendix C. Suggested solutions to this exercise are provided in Appendix B. During this exercise, you will review a list of business and technology risks and assign them a severity level. TIME This exercise should take approximately 15 minutes. Review the Billing System Conversion project and assign each question a severity level of high, medium, low, or not applicable. 1. Set the severity level for the...

Tage Resources

This is a simple approach to project management based on traffic lights (green, yellow, and red). Planners add a contingency factor (slack) in the plan after each major critical path milestone. Project reports highlight the project status as follows The project is not consuming slack and, therefore, is expected to be on time and budget. The project is consuming slack. The sponsor and project manager should assess the situation and take action, such as the following 3 Provide additional funding...

Pre Test Questions

The answers to these questions are in Appendix A at the end of this manual. 1. Why is project tracking important 2. List two ways to track a project. 3. List two reasons why a project might be behind schedule when it comes to managing resources. 4. How can you maintain the quality of the deliverables in your project 5. How should any changes to the project be handled during the execution phase In this chapter, you will study the actual execution of your project plans. The first part of the...