Proper communications are vital to project success. The subject of communications was discussed in Chapter 5 (Section 5.13) and will be reviewed only briefly here.
The four types of communication are:
• Written formal
• Written informal
• Oral informal
Noise, from our own personality screens and from our perception screens, may distort or destroy information, causing ambiguity. Such ambiguity:
• Causes us to hear what we want to hear
• Causes us to hear what the group wants
• Causes us to relate to past experiences without being discriminatory
• Causes situations like those depicted in Figure 6-10
The reader should consult Section 5.13 for the six simple steps for communicating, techniques used to improve communication, and barriers to communication.
The following admonitions from Section 5.13 are well worth repeating:
• Don't assume that the message you sent will be received in the form you sent it.
• The swiftest and most effective communications take place among people with common points of view. The manager who fosters a good relationship with his associates will have little difficulty in communicating with them.
• Communications must be established early in the project.
Communication is also listening (see Figure 6-11). The advantages of being a good listener, both professionally and personally, are that:
• Subordinates know you are sincerely interested.
• You obtain feedback.
• Employee acceptance is fostered. Ask yourself these questions:
• Do I make it easy for employees to talk to me?
• Am I sympathetic to their problems?
• Do I attempt to improve human relations?
• Do I make an extra effort to remember names and faces?
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What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.