Customer Reporting

There exist between thirty and forty different visual methods for the representation of activities. The exact method chosen should depend on the intended audience. For example, upper-level management may be interested in costs and integration of activities, with very little detail. Summary-type charts normally suffice for this purpose. Daily practitioners, on the other hand, may require that as much detail as possible be included in activity schedules. If the schedule is to be presented to the customer, then the presentation should include cost and performance data.

The presentation of cost and performance data must be considered as both a science and an art. As a science, the figures and graphs should be describable in terms of symbols and expressions that are easily understandable. As an art, the diagram should rapidly bring across the intended message or objective. In many organizations, each department or division may have its own method of showing scheduling activities. Research and development organizations prefer to show the logic of activities rather than the integration of activities that would normally be representative of a manufacturing plant.

The ability to communicate is a definite prerequisite for successful management of a program. Program review meetings, technical interchange meetings, customer summary meetings, and in-house management control meetings all require different representative forms of current program performance status. The final form of the schedule may be bar charts, graphs, tables, bubble charts, or logic diagrams. In the sections that follow, a variety of charting techniques, together with the associated limitations, are described for various types of a program. The reader should be able to realize the advantages and disadvantages of each chart in relation to his own program activities.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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