Controlling is a three-step process of measuring progress toward an objective, evaluating what remains to be done, and taking the necessary corrective action to achieve or exceed the objectives. These three steps—measuring, evaluating, and correcting—are defined as follows:

• Measuring: determining through formal and informal reports the degree to which progress toward objectives is being made.

• Evaluating: determining cause of and possible ways to act on significant deviations from planned performance.

• Correcting: taking control action to correct an unfavorable trend or to take advantage of an unusually favorable trend.

The project manager is responsible for ensuring the accomplishment of group and organizational goals and objectives. To effect this, he must have a thor ough knowledge of standards and cost control policies and procedures so that a comparison is possible between operating results and preestablished standards. The project manager must then take the necessary corrective actions. Later chapters provide a more in-depth analysis of control, especially the cost control function.

In Chapter 1, we stated that project managers must understand organizational behavior in order to be effective and must have strong interpersonal skills. This is especially important during the controlling function. As stated by Doering:1

The team leader's role is crucial. He is directly involved and must know the individual team members well, not only in terms of their technical capabilities but also in terms of how they function when addressing a problem as part of a group. The technical competence of a potential team member can usually be determined from information about previous assignments, but it is not so easy to predict and control the individual's interaction within and with a new group, since it is related to the psychological and social behavior of each of the other members of the group as a whole. What the leader needs is a tool to measure and characterize the individual members so that he can predict their interactions and structure his task team accordingly.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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