System Development Improvement

As stated earlier in this chapter, system development/improvement focuses on improving the actual performance of a product through product design, process design, and planning of the production processes.

System improvement starts with the customer. Next, the new product and processes are designed. The voice of the customer carries through the product design and process design to the actual production of the product. Within the product design, process design, and production processes, specific tools are useful for ensuring customer satisfaction. The specific tools are concurrent engineering (CE), robust design (RD), quality functional deployment (QFD), statistical process control (SPC), and cost of poor quality (COPQ).

Concurrent engineering is useful during the product and process planning and design phases for reducing the time and cost of product development.

Quality functional deployment is beneficial for carrying the voice of the customer throughout the entire process. Robust design focuses on designing in quality by eliminating loss. Statistical process control is a technique for measuring process behavior during production. Cost of poor quality emphasizes eliminating waste in all the processes.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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