Schedule customer and quality early

This concept stresses the importance of building the customer and quality into the work breakdown structure and schedule. For instance, customer reviews are identified in the project schedule as separable milestones. Customers are brought into the development of the work breakdown structure through Internet exchanges and meetings in which the customer is educated on all the details of the WBS and the preliminary schedule.

Quality is integrated into the early development process. For instance, product quality and reliability testing are specified as product features, not as a separate testing process. Quality data on variances and test outcomes are shared with the customer as with all project team members and stakeholders. ISO standards are written and scheduled not by separate quality staffs, but by product engineers who are actually doing the work. Documentation of product quality and safety is verified in a scheduled task to ensure that the product meets the specifications, and validated to ensure that the product works in the customer's operating environment.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

Get My Free Ebook

Post a comment