Quality function deployment QFD

QFD is applied in the design phase to translate customer requirements into project methodologies, e.g., design and specification. It is a translation of what to how. QFD is useful both as an agenda and a framework for discussion as well as a methodology. QFD suggests a way of thinking, an approach to asking questions of the customer, brokering answers to those questions to figure out how the customer's needs are going to be reflected in internal processes, designs, and production capabilities. QFD is a process, not simply a quantitative template for analysis, which assures that the project team is in dialogue with the customer and can assure that it can employ the appropriate systems and processes to produce what the customer wants. The QFD exercise should create standards or criteria for evaluating later the extent to which a project process has produced a product in the range of acceptability to the customer, e.g., that it conforms.

QFD is scheduled as a series of customer requirements activities in the initial concept phase and includes three summary tasks:

1. Obtain customer requirements in writing

2. Complete the QFD "house of quality" with the customer

3. Translate QFD results to product specifications.

Throught these tasks, the project manager is ensured that the team can verify or trace the scheduled work directly back to the customer requirements.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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