Do it right

Do I do the right thing right the first time? Do I encourage quality in the way I do my job? Am I a good model for other team members? The process begins with the individual's sense of accountability for completing the job, adding quality and value to the workflow as it comes in and out of personal control, and assuring that one is not expecting someone else to fix a problem later. This challenge is at the heart of the enlightened approach to work: ensure that the inspection and appraisal functions are eliminated so that each point in the workflow can add value and not commit costly time and effort to doing work over. In project processes, this means that as the project moves from front-end analysis and planning in the first several phases, and as the project deliverable is designed, produced, and installed, each team member assumes that their individual component of the work breakdown structure is done right first, according to the needs of the next customer down the line in the project development process.

In literature about bureaucracy and project administration, the theory of the "tyranny of small decisions" is sometimes addressed. This theory indicates that the progress and productivity of an organization stems not from big investment decisions, but from the many small decisions that individuals make as the work progresses. In customer-driven project management, there are many decisions made that combine in effect to create the quality of the process itself. It starts with each member of the team and each party to the process feeling responsible and empowered to do the right thing right the first time, and to inquire of the next customer down the line if it is not clear what the right thing is.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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