Development of Customer Driven Program Manager Competencies

Project managers must be more than administrators of their schedules. To build and improve the program management capacity of the organization, project managers are trained and developed, emphasizing key competencies. Training in project management approaches, tools, and techniques is provided to all such managers, as well as team facilitator training, and project management software training. A typical training and development program consists of workshops on:

■ Customer interface, which covers an understanding of the business value of customer relations, the particular customer processes and key markets, key contact points, negotiation and presentation skills, and communication

■ The project management organization, which covers the matrix relationships in the organization, roles, functions, and responsibilities

■ Program planning, which covers the planning process, planning outputs, and the structure of the project plan, e.g., objectives, scope of work, schedule, and budgeting

■ Scheduling and resource management, which covers proficiency in project management software, task linkages, resource planning, and tracking practices

■ Budgeting, which covers budgeting techniques, standard labor and overhead costs, fixed costs, and accounting codes for capturing project costs

■ Staffing skills, which covers workforce and staff planning approaches, staffing patterns, job definitions, and hiring and interviewing

■ Team facilitation, which covers team and group facilitation skills, including how to enable the customer and the team to interact productively

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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