Develop yourself

What professional development opportunities do I seek in improving my grasp of my job? How about the tools and techniques of project quality management? This issue has to do with how willing you are to pursue training and education as the organization opens up possibilities to do so. The quality movement opens up new ways to learn and grow with the movement toward customer-driven work, but the energy to follow up on these opportunities must start with the individual, not the training or human resources office.

Dedicate yourself. What is my emotional investment in teamwork, and how much effort and energy am I able to bring to the process? This is a difficult issue to articulate, but it is characterized by the "effective" side of the workplace. Attitude drives behavior, and training and education guide the effectiveness of behavior in the workplace. Looking particularly at the issue of embracing the personal theme of quality management, the beginning of individual fulfillment in the organization for new women leaders may be in charting out the quality sphere as a key contribution to the project process.

The process of responding to the opportunities that project quality management brings to the organization begins with self-assessment and work planning—designing one's own career path based on feedback from others. This planning process does not look upward into the "home" organization, but rather looks outward into the customer's environment. Traditional upward work planning orients individuals to training and education that equip them for higher and higher levels of responsibility to manage resources and people. In contrast, outward work planning is oriented to learning internal and external customer needs and processes so that one can fine-tune the ability to work in a team process serving customer needs. Self-assessment is really "peer-assessment." Work plans for the former include training and education in supervising others and controlling programs; work plans for the latter include training and education in quality improvement, project management, customer service, understanding a market and a client base, and in team facilitation and management.

In a customer-driven organization, work planning does not start with discussions with the boss on program objectives, goals, and performance appraisal criteria, as in traditional performance management systems. It begins in a peer-assessment process that never ends—and that is driven by feedback from key colleagues and customers in many areas. These areas of personal inquiry include, for instance, your ability to work in teams and your customer orientation. Here are some of the questions that can be addressed in such a process, either conducted formally through questionnaires, or informally through open communication and dialogue. The idea here is to find your strengths and play to them.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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