And assignments clearly

Product requirements and job assignments, including assignments to the customer for design clarification, customer data, and other necessary inputs to the project, are defined and communicated to the program team clearly. This will allow staff to understand how their work contributes to product development, and prepare for work assignments with necessary training and development.

Project management software resource reports are shared weekly with project team staff including the customer to indicate how tasks are assigned, to whom, and to identify key milestones. While this practice of sharing resource and schedule information with the customer as a matter of doing business creates a bond with the customer that ensures trust and reliability in the relationship, some customers may have difficulty with this level of involvement. For this reason, the project manager must make a strong pitch in the initial phases of the project that the only way to truly integrate the work with the voice of the customer is to place the voice of the customer in every discussion involving the project. This will require some education and advocacy, but customers quickly see the value of such an arrangement and learn when to play a passive role and when to interject themselves in key decisions in which they have a stake.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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