Support Agreements

It is likely that many project offices have integrated tools that are used by all project managers for managing their projects on a daily basis. Companies cannot afford downtime if the software fails. Therefore, it is important that the vendors support the methodology. The support agreements between the support team (i.e., PMO or vendors) should include the following:

Minimum call-back times (e.g., two hours, one day).

Minimum time for the resolution of issues.

Types of resources responding to the types of problems.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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