Levels of Maintenance

A certain level of support or maintenance must be given to the newly implemented methodology. It cannot simply exist on its own it requires constant support and nurturing to fully maximize the efforts and value the organization needs. The following levels of support are necessary:

Level 1: Minor level. At this level, project templates are updated or removed and replaced by improved versions. A member of the project office team administers this level of support.

Level 2: Intermediate level. At this level of support, recommendations to change key processes are considered. A competent member of the project office team who specializes in processes and project management administers this level.

Level 3: Major level. At this level, support oversees situations such as a database supporting the framework goes down, project managers do not have access to their files, a phase is added to the methodology, or conformance to a new specification or government regulation requires that the methodology be adjusted. This level of support may generate additional work for the project office team supporting the methodology.

Maintenance is a fact as business needs change; therefore, although maintenance is necessary at the end of the development process framework definition, it should be considered from the very beginning of the project. The project framework guideline document should make it explicitly clear that support will be provided to all users of the methodology.

A methodology does not ensure maintainability by itself. Maintainability and support are made possible by a combination of five factors:

Tools.

People.

Documentation.

Good practice guidelines.

A methodology budget.

Guidance on the first three of these aspects can be provided in a methodology framework manual. Good practice guidelines cover aspects such as standards, style guide, use of methodology for the execution of projects, and so on everything that would have been done automatically for a waterfall approach and should not be forgotten just because a RAD method, for example, is being used.

Methodologies with poor maintainability characteristics are difficult to change and prone to operational problems and errors because they have an adverse effect on the budget. Conversely, methodologies with good maintainability characteristics are quicker and easier to change, are less likely to succumb to problems and errors, have longer lives, and make more effective use of available resources.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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