Issue Management Process

An issue is something that has happened that can threaten the success of your project. With issue management, you encounter typically four different scenarios:

Unconscious issues (there, but unknown).

Conscious issues (not publicly known, although discussed with the right people).

Shared issues (shared but remain unresolved).

Shared and resolved issues (the ideal scenario). (See Figure 8.4.)

Figure 8.4: Issue management process.

The issue process is key to the successful delivery of any project. It ensures that each issue identified in the project environment is documented, prioritized, and resolved in an appropriate length of time. Issues cannot remain unresolved for an indefinite time. For the purpose of your project, you need to follow an issue management process. Start by tackling issues first. Concentrate on:

Identifying current issues.

Identifying themes among the issues (e.g., vendor issues, financial issues).

Clarifying the issues.

Prioritizing the issues (e.g., priority 1, or color code red, yellow, green). Selecting the issue you want to work on. Understanding why the issue exists.

Selecting a solution with an action item(s).

Issue management is introduced to this project through the implementation of five key processes. A formal process for the:

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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