Scope Management

The comments from the project managers clearly point to scope management as an area of concern. Several statements confirm that conclusion:

Project failures over 60%

Figure 7.2 Fishbone diagram of reasons for project failures.

Faulty acceptance criteria

Project failures over 60%

Figure 7.2 Fishbone diagram of reasons for project failures.

• Unclcar proccss documentation;

• Process does not meet needs;

• Weak change management, faulty acceptance criteria;

• Faulty acceptance criteria;

• Poor client involvement.

Keep in mind that there is probably some bias in the project managers' comments. They will tend to defend themselves and point the finger of blame on something other than their performance. Nevertheless, scope management is an area that the task force should investigate further. The data suggests that both the scope management PD and PP maturity levels were suspect. Several improvement initiatives in scope management should probably be commissioned.

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