Process Maturity Matrix

In a seminal paper published in the Harvard Business Review in 1987, Maurice Hardaker and Bryan K. Ward 6 introduced process quality management (PQM). The purpose of the PQM was to give management an organized approach to improving the performance of the business. It would do that by identifying and prioritizing the processes of the business that would have maximum impact on the critical success factors that drive the performance of the business if the processes associated with them were...