Customer Satisfaction B

Customer satisfaction of project manager's effort and results 1. Extent to which the objective of the assignment has been achieved Comments (Think of points that can be improved, strong points and other comments) The stakeholders each complete the Customer Satisfaction form. Their completed forms provide an insight into the functioning of the project. The combination of these forms completed for different projects provides a basis for reviewing these projects. In addition the Comments field...

PRINCE in Practice

A practical approach to creating project management documents How to avoid bulky, inaccessible, stand alone, and illegible documents PRINCE2 in Practice - A practical approach to creating project management documents Van Haren Publishing, Zaltbommel, www.vanharen.net 978 90 8753 328 1 First edition, first impression, April 2009 Layout and design CO2 Premedia, Amersfoort - NL Copyright Original edition in Dutch De Praktische PRINCE - Maakt het weer leuk, 2de druk, 2009, Uitgeverij Dialoog,...

Configuration Management T

Configuration Management comprises the identifying, registering and recording (archiving) of all components, such as documents and products (parts). The version of every component is shown, together with an indication of which is the current version. It is recommended to establish an 'environment' where the project management documents can be organised and stored. The archiving of project documents, such as the corporate requirements, the recording of the processes and procedures, the analysis...

Followon Action Recommendations B

Follow-on action recommendations < project name> State who has to record the benefits from the business case (including how and when) Participants and date of the Post-project Review Plan meeting This building block describes all outstanding issues, risks and recommendations that the organisation still has to address. For every follow-on action it is indicated who the responsible person is and what the end date for this action is. The 'post project review' is also indicated as an action...

The Status Report D

The Status Report is the instrument used to report to the Project Board. It shows to what extent the project is running according to plan. The Status Report consists of three building blocks from the PID (D4). In principle a Project Board report is produced at the end of a PRINCE2 stage. For practical reasons (agenda technical reasons in most organisations) the project managers sometimes opt for a publication frequency of once every three weeks or once per month. The meeting of the project...

From theory to practice

A journey of a thousand miles begins with a single step'. In the previous chapters you have become acquainted with the most important PRINCE2 products and the building blocks through which these products are constructed. This chapter provides handles for making these building blocks usable in your organisation. By reading this book you have taken the first step, but there is still much work to be done in the rest of your organisation. A sponsor is crucial for a project. They are also...

Project and portfolio management systems

Gartner has done a lot of research regarding information systems and tools. Figure 6.1 shows that suppliers such as CA Clarity (formerly Niku), HP PPM, Microsoft Project, Primavera, Plan View and Compuware are the market leaders in terms of supplying project and portfolio management systems (top right quadrant). Packages selected by Gartner for inclusion in the top quadrant provide the following features in support of project documentation management of documents by versions advanced searching...

Action list B

To keep track of the status of all actions. This summary does not replace the project planning. 2 Short explanation of the project The Action list is a tool for the project manager to keep all current actions up to date. The Action list is not a replacement for the project planning. A daily updated Action list makes it possible to hand over current actions in a structured manner in the event of serious problems (for example the sudden absence of the project manager). The Action list furthermore...

A reallife example

The IT department of a large Dutch retail business implements hundreds of changes every year. These are the result of the changing wishes of their customers, changing legislation and, of course, essential technical improvements. The biggest changes are clustered in approximately eighty projects annually. The IT department uses its own project management method. This was originally based on the method of Project Working, but since then has been modernised on the basis of PRINCE2. There are well...