The Management Of Conflicts

Good project managers realize that conflicts are inevitable, but that good procedures or techniques can help resolve them. Once a conflict occurs, the project manager must:

• Study the problem and collect all available information

• Develop a situational approach or methodology

• Set the appropriate atmosphere or climate

If a confrontation meeting is necessary between conflicting parties, then the project manager should be aware of the logical steps and sequence of events that should be taken. These include:

• Setting the climate: establishing a willingness to participate

• Analyzing the images: how do you see yourself and others, and how do they see you?

• Collecting the information: getting feelings out in the open

• Defining the problem: defining and clarifying all positions

• Sharing the information: making the information available to all

• Setting the appropriate priorities: developing working sessions for setting priorities and timetables

• Organizing the group: forming cross-functional problem-solving groups

• Problem-solving: obtaining cross-functional involvement, securing commitments, and setting the priorities and timetable

• Developing the action plan: getting commitment

• Implementing the work: taking action on the plan

• Following up: obtaining feedback on the implementation for the action plan

The project manager or team leader should also understand conflict minimization procedures. These include:

• Pausing and thinking before reacting

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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