FIGURE 20-1. Kodak's five quality principles.

satisfy stated or implied needs." Terms such as fitness for use, customer satisfaction, and zero defects are goals rather than definitions.

Most organizations view quality more as a process than a product. To be more specific, it is a continuously improving process where lessons learned are used to enhance future products and services in order to

• Retain existing customers

• Win back lost customers

• Win new customers

Therefore, companies are developing quality improvement processes. Figure 20-1 shows the five quality principles that support Kodak's quality policy. Figure 20-2 shows a

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

Get My Free Ebook

Post a comment