Quality Management
20.0 Introduction 758
20.1 Definition of Quality 759
20.2 The Quality Movement 761
20.3 Comparison of the Quality Pioneers 764
20.4 The Taguchi Approach 765
20.5 The Malcolm Baldrige National Quality Award 768
20.6 ISO 9000 769
20.7 Quality Management Concepts 771
20.8 The Cost of Quality 774
20.9 The Seven Quality Control Tools 777
20.10 Process Capability Çp) 794
20.11 Acceptance Sampling 796
20.12 Operating Characteristic Curves 796
20.13 Implementing Six Sigma 799
20.14 Quality Leadership 802
20.15 Responsibility for Quality 803
20.16 Quality Circles 803
20.17 Just-in-Time Manufacturing (JIT) 804
20.18 Total Quality Management (TQM) 806
Project Management Made Easy
What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.
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