Quality Management

20.0 Introduction 758

20.1 Definition of Quality 759

20.2 The Quality Movement 761

20.3 Comparison of the Quality Pioneers 764

20.4 The Taguchi Approach 765

20.5 The Malcolm Baldrige National Quality Award 768

20.6 ISO 9000 769

20.7 Quality Management Concepts 771

20.8 The Cost of Quality 774

20.9 The Seven Quality Control Tools 777

20.10 Process Capability Çp) 794

20.11 Acceptance Sampling 796

20.12 Operating Characteristic Curves 796

20.13 Implementing Six Sigma 799

20.14 Quality Leadership 802

20.15 Responsibility for Quality 803

20.16 Quality Circles 803

20.17 Just-in-Time Manufacturing (JIT) 804

20.18 Total Quality Management (TQM) 806

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Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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