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D. Asking other managers to plead your case for you is not a good situation. Hopefully upper-level management will solicit their opinions when deciding on how to resolve the conflict. Enter six points on line 5 if this was your choice, and hope that the functional managers do not threaten him by ganging up on him.

Part Six: A. Threatening the employees with penalty power will probably have no ef-

Interpersonal fect at all because your conflict is with the department manager, who at

Influences this time probably could care less about your evaluation of his people.

Allow zero points on line 6 of the worksheet if you selected this choice.

B. Offering rewards will probably induce people toward your way of thinking provided that they feel that you can keep your promises. Promotions and increased responsibilities are functional responsibilities, not those of a project manager. Performance evaluation might be effective if the department manager values your judgment. In this situation it is doubtful that he will. Allow no points for this answer and record the results on line 6 of the worksheet.

C. Expert power, once established, is an effective means of obtaining functional respect provided that it is used for a relatively short period of time. For long-term efforts, expert power can easily create conflicts between project and functional managers. In this situation, although relatively short term, the department manager probably will not consider you as an expert, and this might carry on down to his functional subordinates. Allow six points on line 6 of the worksheet if this was your choice.

D. Work challenge is the best means of obtaining support and in many situations can overcome personality clashes and disagreements. Unfortunately, the problem occurred because of complaints by the functional personnel and it is therefore unlikely that work challenge would be effective here. Allow eight points on line 6 of the worksheet if this was your choice.

E. People who work in a project environment should respect the project manager because of the authority delegated to him from the upper levels of management. But this does not mean that they will follow his directions. When in doubt, employees tend to follow the direction of the person who signs their evaluation form, namely, the department manager. However, the project manager has the formal authority to "force" the line manager to adhere to the original project plan. This should be done only as a last resort, and here, it looks as though it may be the only alternative. Allow ten points if this was your answer and record the result on line 6 of the worksheet.

F. Referent power cannot be achieved overnight. Furthermore, if the department manager feels that you are trying to compete with him for the friendship of his subordinates, additional conflicts can result. Allow two points on line 6 of the worksheet if this was your choice.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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