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A. Although your explanations may be acceptable and accountability for excess costs may be blamed on the department manager, you have not made any attempt to open communications with the department manager. Further conflicts appear inevitable. If this was your choice, allow a score of zero on line 3 of the worksheet.

You are offering the department manager no choice but to elevate the conflict. He probably has not had any time to think about changing his requirements and it is extremely doubtful that he will give in to you since you have now backed him into a corner. Allow zero points on line 3 of the worksheet.

Threatening him may get him to change his mind, but will certainly create deteriorating working relationships both on this project and any others that will require that you interface with his department. Allow zero points if this was your choice.

Sending him a memo requesting a meeting at a later date will give him and you a chance to cool down but might not improve your bargaining position. The department manager might now have plenty of time to reassure himself that he was right because you probably aren't under such a terrible time constraint as you led him to believe if you can wait several days to see him again. Allow four points on line 3 of the worksheet if this was your choice. You're heading in the right direction trying to open communications. Unfortunately, you may further aggravate him by telling him that he lost his cool and should have apologized to you when all along you may have been the one who lost your cool. Expressing regret as part of your opening remarks would benefit the situation. Allow six points on line 3 of the worksheet.

Postponing the problem cannot help you. The department manager might consider the problem resolved because he hasn't heard from you. The confrontation should not be postponed. Your choice has merit in that you are attempting to open up a channel for communications. Allow four points on line 3 if this was your choice.

Expressing regret and seeking immediate resolution is the best approach. Hopefully, the department manager will now understand the importance of this conflict and the need for urgency. Allow ten points on line 3 of the worksheet.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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