Truthful Reporting

As a project manager, you are responsible for truthfully reporting all information in your possession to stakeholders, customers, the project sponsor, and the public when required. Always be up front regarding the project's progress.

Tell the truth regarding project status, even when things don't look good. Stakeholders will likely go to great lengths to help you solve problems or brainstorm solutions. Sometimes, though, the call needs to be made to kill the project. This decision is usually made by the project sponsor or the stakeholders based on your recommendation and predictions of future project activities. Don't skew the reporting to prevent stakeholders from making this decision when it is the best solution based on the circumstances.

Truthful reporting is required when working with the public as well. When working in situations where the public is at risk, truthfully report the facts of the situation and what steps you're taking to counteract or reduce the threats. I recommend you get approval from

Nothing good will come of telling stakeholders or customers that the project is on track and everything looks great when in fact the project is behind schedule or several unplanned risk events have occurred that have thrown the project team a curveball. I've personally witnessed the demise of the careers of project managers who chose this route.

the organization regarding public announcements prior to reporting the facts. Many organizations have public relations departments that will handle this situation for you.

In addition to the areas covered in the PMI Code of Ethics and Professional Conduct, you should be aware of four other focus areas that PMI discusses in its role delineation study. This study was published in PMI's publication Project Management Professional (PMP®) Examination Specification. The four focus areas are as follows:

■ Ensure Personal Integrity and Professionalism

■ Contribute to the Project Management Knowledge Base

■ Enhance Personal Professional Competence

■ Promote Interaction Among Team Members & Other Stakeholders

I've covered most of the concepts surrounding these focus areas throughout this chapter with the exception of contributing to the project management knowledge base. We'll look at that topic next.

Professional knowledge involves the knowledge of project management practices as well as specific industry or technical knowledge required to complete an assignment.

As a PMP, you should apply project management knowledge to all your projects. Take the opportunity to educate others by keeping them up-to-date on project management practices, training your team members to use the correct techniques, informing stakeholders of the correct processes, and then sticking to those processes throughout the course of the project. This isn't always easy, especially when the organization doesn't have any formal processes in place. But once the stakeholders see the benefits of good project management practices, they'll never go back to the "old" way of performing their projects.

One way to apply professional knowledge is to become and remain knowledgeable in project management best practices techniques. I'll cover this topic next along with how to become a PMI education provider and the importance of having industry knowledge.

You probably remember something your mother always told you: Actions speak louder than words. Always remember that you lead by example. Your team members are watching. If you are driven by high personal ethics and a strong desire for providing excellent customer service, those who work for you will likely follow your lead.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

Get My Free Ebook

Post a comment