Most of the tools and techniques for this process are new. Don't skip studying any of them because you'll likely see exam questions regarding them. The tools and techniques of the Manage Project Team process are as follows:
■ Observation and conversation
■ Project performance appraisals
■ Conflict management
■ Interpersonal skills
We'll take a closer look at each of these tools in the following sections.
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What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.