The change control system and configuration management system together identify document and control the changes to the performance baseline

The PMBOK® Guide states three objectives you should know about for implementing and using configuration management systems and change control processes:

■ Establish a method to consistently identify changes, request changes to project baselines, and analyze and determine the value and effectiveness of the changes.

■ Continuously authenticate and improve project performance by evaluating the impact of each change.

■ Communicate all change requests—whether approved, rejected, or delayed—to all the stakeholders.

Real World Scenario

But i Thought You said

Marcus is working on a web redesign project for a division of the marketing department in his organization. The project started out as a simple redesign of the look and feel of the site. Marcus made the mistake of not defining change control procedures for the project from the beginning because he reasoned that the project was small, the design changes were well understood by all, and the project could be finished in a matter of weeks.

After the work of the project started, Marcus's team showed the initial design results to the business lead, Kendra. Kendra asked for a few modifications that seemed minor, and Marcus was happy to accommodate. When his team finished the work and turned the site over for initial testing, Kendra created a list of changes that extended beyond the initial scope of the project. Marcus thought everyone had agreed that the project involved only an update to the look and feel of the site, but Kendra was now requesting changes to the applications people used to order products from the website. Marcus knew that application changes need their own set of requirements and testing. Changing the look of the site is a lot different from changing the way an application works and the results it produces. Kendra and Marcus were in disagreement over what the changes entailed. Kendra thought she had carte blanche to make changes until she was satisfied with the project. Marcus knew that the projects waiting in the queue were going to suffer because of the never-ending stream of changes to Kendra's project. The additional time her project was taking already had pushed the deliverable of the next project on their list by two weeks.

To resolve the dilemma, Marcus had to negotiate with Kendra on the list of changes she had requested. He agreed to all changes that required less than four hours to complete, and the remaining changes were moved to a new project request. Marcus also vowed to implement change control procedures for all projects from this point forward, no matter what the size or complexity of the project.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

Get My Free Ebook

Post a comment