Resolving Conflicts

We discussed conflict resolution techniques in Chapter 8. These are also a form of communication skills. You may recall the conflict resolutions techniques:

■ Smoothing/accommodating

■ Compromise

■ Confrontation/problem solving

■ Collaborating

■ Withdrawal/avoidance

Keep in mind that group size makes a difference when you're trying to resolve conflict or make decisions. Remember the channels of communication you learned about in Chapter 5? The larger the group, the more lines of communication and the more difficult it will be to reach a decision. Groups of 5 to 11 people have a manageable number of participants and have been shown to make the most accurate decisions.

Use communication, listening, and conflict resolution skills wisely. As a project manager, you'll find that your day-to-day activities encompass these three areas the majority of the time. Project managers with excellent communication skills can work wonders. Communication won't take the place of proper planning and management techniques, but a project manager who communicates well with their team and the stakeholders can make up for a lack of technical skills any day, hands down. If your team and your stakeholders trust you and you can communicate the vision and the project goals and report on project status accurately and honestly, the world is your oyster.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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