Quality Metrics

A quality metric, also known as operational definition, describes what is being measured and how it will be measured during the Perform Quality Control process. For example, let's say you're managing the opening of a new restaurant in July of next year. Perhaps one of the deliverables is the procurement of flatware for 500 place settings. The operational definition in this case might include the date the flatware must be delivered and a counting or inventory process to ensure you received the number of place settings you ordered. Measurements of this variable consist of actual values, not "yes" or "no" results. In our example, receiving the flatware is a "yes" or "no" attribute result (you have it or you don't), but the date it was delivered and the number of pieces delivered are actual values. Failure rates are another type of quality metric that is measurable, as are reliability, availability, test coverage, and defect density measurements.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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