Professional Demeanor

Acting in a professional manner is required of most everyone who works in the business world. Although you are not responsible for the actions of others, you are responsible for your own actions and reactions. Part of acting professionally involves controlling yourself and your reactions in questionable situations. For example, a stakeholder or customer might lash out at you but have no basis for their outburst. You can't control what they said or did, but you can control how you respond. As a professional, your concern for the project and the organization should take precedence over your concern for your own feelings. Therefore, lashing out in return would be unprofessional. Maintain your professional demeanor, and don't succumb to shouting matches or ego competitions with others.

As project manager, you have a good deal of influence over your project team members. One of the items on the agenda at the project team kickoff meeting should be a discussion of where the team members can find a copy of organizational policies regarding conflict of interest, cultural diversity, standards and regulations, and customer service and standards of performance. Better yet, have copies with you that you can hand out at the meeting or have available the addresses of website where they can find these documents.

When you see project team members acting out of turn or with less-than-desirable customer service attitudes, coach and influence those team members to conform to the standards of conduct expected by you and your organization. Your team members represent you and the project. As such, they should act professionally. It's your job as the project leader to ensure that they do.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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