Philip B Crosby

Philip B. Crosby devised the zero defects practice, which means, basically, do it right the first time. (Didn't your dad use to tell you this?) Crosby says that costs will increase when quality planning isn't performed up front, which means you'll have to engage in rework, thus affecting productivity. Prevention is the key to Crosby's theory. If you prevent the defect from occurring in the first place, costs are lower, conformance to requirements is easily met, and the cost measurement for quality becomes the cost of nonconformance rather than the cost of rework.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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