■ Change requests
■ Project management plan updates
Remember that the elements of these outputs pertain to human resources. For example, change requests might come about as a result of a change in staffing, corrective actions might come about because of disciplinary actions or training needs, and preventive actions might be needed to reduce the impact of potential human resource issues. Any of these actions might cause changes to the staffing management plan or the human resource plan, which means you should update the project management plan.
The enterprise environmental process updates has two components that may need updating as a result of this process. They are input to organizational performance appraisals and personnel skill updates. The input to organizational performance appraisals comes from team members with significant interactions with the project and each other.
The organizational process asset updates output has three components: historical information/lessons learned documentation, templates, and organizational standard processes.
Lessons learned encompasses everything you've learned about the human resources aspect during this project, including documentation that can be used as templates on future projects (such as org charts, position descriptions, and the staffing management plan), techniques used to resolve conflict, the types of conflict that came up during the project, ground rules, when and how virtual teams were used on the project and the procedures associated with them, the staffing management plan, special skills needed during the project that weren't known about during the Planning processes, and the issue log.
In the next chapter, we'll wrap up the Executing process group and examine the processes associated with conducting procurements, providing quality assurance, distributing information, and managing the expectations of stakeholders.
Real World Scenario
Project case study: New Kitchen Heaven Retail store
You are in Dirk's office giving him some good news.
"The lease is signed and the work of the project has started. Ricardo has several of his staff members assigned to perform tasks related to the information technology deliverables, as do Jill and Jake for their areas.
I held a kick-off meeting with all the key project team members. We started out with some team-building exercises and I explained the five stages of team development. It's normal to have some conflict as we're starting out, and I let them all know my door is always open and if they have issues they can't resolve, they can come to me directly. I explained the goals of the project, laid some ground rules for team interaction, and talked with them about the conflict resolution techniques we'll use as we get further into the project."
"I'm just glad to hear we're finally doing something," Dirk replies.
"Even though Gomez construction doesn't start until next week, they sent their crew leader to the kickoff meeting. I was impressed with that."
Dirk asks, "Why isn't Gomez starting work now?"
"They aren't scheduled to start until Sept 20 and we need to get our procurement documents signed. We have a week to finish up the signatures before they get here, so we're in fine shape. But Ricardo's group has already prepared their procurement documents to purchase the switches and other equipment they need to start work. Bryan, Ricardo's team lead, finished his other project sooner than anticipated, and since they have Ethernet cable on hand, he started running cable today."
The key stakeholder from the marketing department peeks her head in Dirk's door. "I saw you both in here and thought I'd ask you when someone from the project team is going to work with me on the website announcement? I haven't heard anything, and I don't want to cut this so close that we put up something subpar on the website. The 50th anniversary deserves a little splash."
"OK," you reply. "I'll set up a meeting with you to get more information, and then I'll work with Ricardo to determine who is the best fit. I've noted we need to assign someone to this activity in the issue log. The person he thought he was going to assign to this task is out on family leave and we don't know when he's expected back."
"Thanks," the stakeholder replies. "I also heard you lost a valuable team member last week. I was really sorry to see Madelyn go. What happened? And will her loss impact the project?"
"I don't want to go into all the details, but she violated our Internet acceptable use policy. She was placed on disciplinary action on this very issue once before. This may impact the project schedule because her activities were on the critical path. I've already interviewed two internal candidates who've expressed interest in working on the project. I believe either one would work out nicely. They have the skills we need and are very interested. However, there is some ramp-up time needed. I've added this to the risk list because we could have an impact to the schedule if we don't get Madelyn replaced by the end of this week. I've got a change request ready also in case there is a schedule impact. I won't know more until next week."
You stand and on your way to the door tell him, "Next week I'll hold a formal status meeting with all the stakeholders and will begin distributing written weekly status reports."
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What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.