Information Exchange

Communication is the process of exchanging information. All communication includes three elements:

Sender The sender is the person responsible for putting the information together in a clear and concise manner. The information should be complete and presented in a way that the receiver will be able to correctly understand it. Make your messages relevant to the receiver. Junk mail is annoying, and information that doesn't pertain in any way whatsoever to the receiver is nothing more than that.

Message The message is the information being sent and received. It might be written, verbal, nonverbal, formal, informal, internal, external, horizontal, or vertical. Horizontal communications are messages sent and received to peers. Vertical communications are messages sent and received down to subordinates and up to executive management.

Make your messages as simple as you can to get your point across. Don't complicate the message with unnecessary detail and technical jargon that others might not understand. A simple trick that helps clarify your messages, especially verbal messages, is to repeat the key information periodically. Public speakers are taught that the best way to organize a speech is to first tell the audience what you're going to tell them; second, tell them; and third, tell them what you just told them.

Receiver The receiver is the person for whom the message is intended. They are responsible for understanding the information correctly and making sure they've received all the information.

Keep in mind that receivers filter the information they receive through their knowledge of the subject, culture influences, language, emotions, attitudes, and geographic locations. The sender should take these filters into consideration when sending messages so that the receiver will clearly understand the message that was sent.

This book is an example of the sender-message-receiver model. I'm the sender of the information. The message concerns topics you need to know to pass the PMP exam (and if I've done my job correctly, is written in a clear and easily understood format). You, the reader, are the receiver.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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