Conflict Management Skills

Show me a project, and I'll show you problems. All projects have some problems, as does, in fact, much of everyday life. Isn't that what they say builds character? But I digress.

Conflict management involves solving problems. Problem solving is really a twofold process. First, you must define the problem by separating the causes from the symptoms. Often when defining problems, you end up just describing the symptoms instead of really getting to the heart of what's causing the problem. To avoid that, ask yourself questions like "Is it an internal or external problem? Is it a technical problem? Are there interpersonal problems between team members? Is it managerial? What are the potential impacts or consequences?" These kinds of questions will help you get to the cause of the problem.

Next, after you have defined the problem, you have some decisions to make. It will take a little time to examine and analyze the problem, the situation causing it, and the alternatives available. After this analysis, the project manager will determine the best course of action to take and implement the decision. The timing of the decision is often as important as the decision itself. If you make a good decision but implement it too late, it might turn into a bad decision.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

Get My Free Ebook

Post a comment