I know we discussed Managing Stakeholder Expectations in Chapter 9. Since stakeholder satisfaction is the key to project success and acceptance, I want to add some closing thoughts on this topic and discuss a few new concepts.
Projects are undertaken at the request of customers, project sponsors, executive managers, and others. You'll recall that stakeholders are those who have something to gain or lose by implementing the project. As such, stakeholders have different interests and needs, and one of your jobs is to balance the needs of the stakeholders.
Customer satisfaction is probably the primary goal you're striving for in any project. If your customer is satisfied, it means you've met or exceeded their expectations and delivered the product or service they were expecting. You've got a winning combination when the customer is satisfied with the product, and you've also provided excellent customer service
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What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.