To access the contents click the chapter and section titles Object Oriented Project Management with UML

(Publisher: John Wiley & Sons, Inc.) Author(s): Murray Cantor ISBN: 0471253030 Publication Date: 08/01/98

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Inadequate Customer Communications

Another project management enemy and one of the potential causes of project failure is poor communication between the customer and the developer. Given the difficulty of specifying the requirements, it is essential that you and the customer maintain open and constructive communications to ensure that you are building what the customer expects. To accomplish this requires ongoing interaction.

In addition, every development project is based on less than perfect information. The development effort begins with a set of assumptions about how the project will go. Almost certainly, these assumptions will have to be adjusted as the project unfolds. There will be trade-offs in budget, schedule, and functional content. You and the customer must share in these trade-offs, so the communications channels must be in place to permit reaching agreement.

An example of a poor customer/developer communication style is an adversarial approach, sometimes called correct by construction. The customer requires that reams of requirement and design specifications be created by your team. He or she must review and approve the documents before coding is begun. The premise is that if the documentation is sufficiently detailed and found to be correct by the customer, then the project is correct by construction. The developers only need build what has been documented.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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