Organisation

We must examine how the company is organised (e.g. matrix organisation). What kind of management structure exists (e.g. hierarchical management) and where are the decisions made? There is often insufficient knowledge exchange within a company and between partners [Bullinger 1998]. This is due to the fact that the interfaces between different functions in a company (or towards partners) are badly managed, either because there are no processes for knowledge exchange in place or simply because incompatible IT systems are used in different departments. So the organisation needs to specify methods for the acquisition, storing, transformation and redistribution of knowledge into its business processes ([Bullinger 1998] and [GiGa 1999]).

Culture

Figure 3 - Dimensions of Knowledge Management [Studer 1999]

Culture

Figure 3 - Dimensions of Knowledge Management [Studer 1999]

The organisation needs to focus on making the people more competent, providing the information that is possible to put into a system and creating a culture that allows the organisation to adapt when existing knowledge is insufficient. To speed this process up the organisation can create special knowledge management functions like Chief Knowledge Officer (CKO).

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