BT Expertise

This view allows the user to search for employees who have a certain expertise. This ensures that the knowledge sharing between employees is supported by finding the right contact person to a certain subject.

In this view, one can either type in any keyword or one can choose from a list of keywords which are presented in a tree structure classified into different categories (see Figure 24). By pressing on a certain expertise keyword (from the list) or by submitting a keyword, a query is triggered which searches for all project managers who have mentioned the keyword either in the title of a deliverable or in the description of a deliverable in their PRD documents. The corresponding F-Logic query for the keyword "Broadband" is:

FORALL SURNAME,FORENAME,EMAIL,EIN<-EXISTS p,descr,title,y,z,s p:Proj ect[proj ect_manager->EIN; surname->SURNAME; forename->FORENAME;email->EMAIL; deliverable->y[deliverable_title->title;description->descr]]

AND (regexp("[B/b]roadband",title,z) OR regexp("[B/b]roadband ",descr,s)).

Figure 24 - Expertise Map

After the query, Ontobroker returns the result list. This list contains the same person several times, depending on the number of deliverable titles and descriptions in which the person has used the keyword.

A special JavaServlet uses this repetition of names to establish a ranking of the results. This ranking is then displayed to the user (see Figure 24). By pressing on the EIN in the results, the homepage of the corresponding expert pops up. The user is here able to see the contact details and he can directly contact the expert by pressing the IP dial button.

Obviously, we cannot be sure that the project manager is an expert in the field only because he has mentioned the expertise word in the description of the deliverable. But at least we can be sure that this expertise word must have played an important role in the project (otherwise there had not been any need to mention it in the short description of project deliverables). So if he is not an expert, he will be able to point to a team member of his project who has dealt with this deliverable.

This view shows that Ontobroker fulfils one important requirement of knowledge management systems: "Knowledge management software must develop further connections between people - not just connect people and information systems." [Ovum 1999]. Thus, by applying this view in the daily business, it helps to create a competence flow across departmental barriers. It brings people together who have similar problems or work in similar fields but did not know of each other before. Thus it should prevent situations where the same problem is solved twice ("If only HP knew what HP knows" [Davenport 1998]). This view could as well be used to configure a new project team by typing in the keywords from topics with which the project has to deal with and then combine this group of experts into a new team. Another possibility is to use the view in the human resource department to find competence gaps. For example, a new standard like XML is coming up. An employee in the human resource department searches for people with knowledge in XML. When no people or not enough people with the expertise are found, the human resource agent can search for people who have knowledge in the above category (here Web Technology) and offer them a training in XML (or just discuss the situation with them). Thus, the system is used to prevent knowledge gaps.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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