The mission is the intended result. It should be stated in a results-oriented form. Specific details on missions for customer-driven teams is contained in Chap. 6.
Mission examples. Examples of a mission statement for customer-driven teams are as follows:
■ Provide a deliverable, meeting the customer's total satisfaction.
■ Continuously improve the deliverables value to the customer.
■ Eliminate errors in order processing.
■ Decrease cost of manufacturing.
■ Improve assembly workmanship.
■ Reduce failure rates of circuit boards.
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What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.