The first step in integration is a business planning function (often called environmental scanning), looking outward to integrate with global partners and customers. The first line of integration is global. According to Thomas Friedman in the World is Flat, the "playing field" for resources, partnerships, and systems is now global—beyond traditional political and economic jurisdictions. Thus, ITS must first position itself to be successful in this program area by building interfaces with key customer groups, supplying partners, and perhaps, with governmental agencies globally because of the "public" nature of transportation and the need to take advantage of worldwide supply and design sources.
Customer groups would include a set of public transportation companies and agencies, which would represent stakeholders in a new transportation system product. Integration, in this case, would involve understanding the strategic and business plans of these agencies and "building in" requirements and conditions as the new product is developed.
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What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.