Roles and responsibilities are the specific contributions expected from each team member to accomplish the mission. These contributions can include any formal or informal offerings, each team member brings to the team. Formal contributions include the expected roles and responsibilities of a specific discipline, function, or organization. Informal offering are the contributions a team member can add as a result of personal strengths. Each team must develop their own unique roles and responsibilities based on the requirements of the mission and the capabilities of the team members.
Roles and responsibilities must be defined in a "living document" developed by the team. Each team member must have distinct responsibilities with corresponding accountability. The roles and responsibilities change as the team develops and the project progresses. Developing the initial roles and responsibilities should be the next team activity after agreeing to the mission statement. The roles and responsibilities should include:
■ Results—expected outcome(s) from each team member
■ Ownership including the amount of control
■ Limits of resources—funds, equipment, and people
■ Empowerment with amount of authority
■ Standards focusing on customer satisfaction
The roles and responsibilities should include the expected outcomes from each team member. These should be stated in terms relating to the contribution to the mission. If possible, it should be stated in terms of metrics. In the initial stage of a project it may not be possible to include specific measurement, but performance measurements must be included as soon as possible. This lets team members know exactly what they need to do.
Another part of roles and responsibilities involves ownership. The roles and responsibilities must state which processes each team member owns. This provides each team member a statement of what they do.
Critical to performance of roles and responsibilities is the amount of resources available. Again, this should be detailed. This provides each team member a statement of what is available to do it.
Empowerment involves having the responsibility, authority and resources to do whatever is required to satisfy the customer and achieve the mission within defined boundaries. The key to empowerment is defined boundaries. Each team member must know the boundaries. These boundaries will change as the team develops and the project progresses. In the beginning of a project, team members usually do not have the capability to be fully empowered. As they are trained and gain new experience, the team can assume more empowerment. Eventually the team can be fully empowered. This is when the maximum potential of the team can be realized through the creativity and innovation of the team members. This provides each team member a statement of what they can do.
Standards are an essential part of roles and responsibilities. These are the accepted norms for all team members focusing on customer satisfaction. Standards must be a clear definition of what is acceptable under all situations. This provides each team member a statement of what they all should do.
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What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.