Information Services Division ISD History

Data processing at FNB has grown at a much faster pace than the rest of the bank. The systems and programming staff grew from 12 in 1970 to over 75 during the first part of 1977. Because of several future projects, the staff is expected to increase by 50 percent during the next two years.

Prior to 1972, the Information Services Department reported to the executive vice president of the Consumer Banking and Operations Division. As a result, the first banking applications to be computerized were in the demand deposit, savings, and consumer credit banking areas. The computer was seen as a tool to speed up the processing of consumer transactions. Little effort was expended to meet the informational requirements of the rest of the bank. This caused a high-level conflict, since each major operating organization of the bank did not have equal access to systems

‚ô¶Reprinted from H. Kerzner, Project Management: A Systems Approach to Planning, Scheduling and Controlling, 6th ed. New York: John Wiley, 1998, pp. 359-367.

Exhibit I. Information Services Division organizational chart

Exhibit I. Information Services Division organizational chart

and programming resources. The management of FNB became increasingly aware of the benefits that could accrue from a realignment of the bank's organization into one that would be better attuned to the total information requirements of the corporation.

In 1982 the Information Services Division (ISD) was created. ISD was removed from the Consumer Banking and Operations Division to become a separate division reporting directly to the president. An organizational chart depicting the Information Services Division is shown in Exhibit I.

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