Quality management process

A quality management process is a method by which the quality of the deliverables and management processes are assured and controlled during a project. The process involves undertaking a variety of reviews to assess and improve the level of quality of project deliverables and processes. More specifically, the quality management process involves:

Table 4.3 Sample expense form

PROJECT DETAILS

Project name: Name of the project incurring this expense

Project manager: Name of the project manager responsible for this expense

Staff member: Name of the person submitting this expense form

EXPENSE DETAILS

Activity ID

Task ID

Expense date

Expense type

Expense description

Expense amount

Payee name

Invoice no.

Total

APPROVAL DETAILS

Submitted by Approved by

Name: Name:

Signature: Date: Signature: Date:

Any invoices relating to this expense form should be attached to this document PLEASE FORWARD THIS FORM TO THE PROJECT MANAGER

Table 4.4 Sample expense register

EXPENSE REGISTER Project name: Project manager:

Activity

Expense

Approval

Payment

Activity ID

Activity description

Task ID

Task description

Expense ID

Expense type

Expense description

Approval status

Approval date

Approver

Payment status

Payment date

Payee

Method

• listing the quality targets to be achieved from the quality plan;

• identifying the types of quality measurement techniques to be undertaken;

• implementing quality assurance and quality control techniques;

• taking action to enhance the level of deliverable and process quality;

• reporting the level of quality attained.

The quality management process is undertaken during the execution phase of the project. Although quality assurance methods may be initiated prior to this phase, quality control techniques are implemented during the actual construction of each physical deliverable. Without a formal quality management process in place, the basic premise of delivering the project to meet 'time, cost and quality' targets may be compromised. The quality management process is terminated only when all of the deliverables and management processes have been completed.

Figure 4.4 describes the processes and procedures to be undertaken to assure and control the quality of deliverables and processes within the project. Where applicable, quality roles have also been allocated.

Identify quality targets

Identify how to measure quality

DEFINE QUALITY TARGETS

Measure quality

Perform quality assurance

Undertake quality control

MEASURE QUALITY ACHIEVED

Implement quality enhancement actions

Deliverable complete and ready for acceptance

ENHANCE QUALITY ACHIEVED

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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